CHICAGO – Thresholds, Illinois’ largest and oldest provider of services to people with severe mental illness, announced it has been awarded a Behavioral Health Pacesetter Award. The award, created by The Annapolis Coalition on the Behavioral Health Workforce and Hitachi Foundation, sought to identify practices that strengthen business performance, improve work-life, skills and advancement among direct support employees, and improve client outcomes based on services and supports.
The Coalition created the initiative to develop the business case for supporting lower wage employees, many of whom are unlicensed staff holding a bachelor’s degree or less and provide essential client services on a day-to-day basis.
Debbie Pavick, the interim CEO for Thresholds and a social worker with a 30-year history with the organization, called the news of the award exciting and significant for the industry.
“We are delighted and thrilled to get such a prestigious award from The Annapolis Coalition,” Pavick said. “It is a tribute to our leadership staff who work tirelessly to mentor those entering the workforce at Thresholds in best clinical practices. On the flip side, it also shows the tenacity of those staff that come in at an entry level and receive training and education that allows them to rapidly become leaders themselves.”
Pavick was one of those featured in a comprehensive case study prepared by The Coalition as part of the award. She came to Thresholds as an entry level, community support specialist some three decades ago and ascended to a leadership position as Senior Vice President of Clinical Operations . Last month, she was named Interim CEO of Thresholds.
“Many new staff come to Thresholds with only a bachelor’s degree, and some haven’t yet finished,” Pavick said. “We encourage staff to continue training and education, so that we can mold leaders to deliver the best clinical services to persons with mental illness. This improves outcomes and efficacy, but more importantly, it creates a workforce that is loyal, challenged and very smart when it comes to service delivery.”
The case study cited that behavioral healthcare organizations have a particular need when it comes to training staff. It is estimated that 40 percent of direct service employees lack advanced professional degrees, but these workers have some of the most demanding day-to-day assignments with consumers, spending more time with those consumers than any other segment of the workforce.
At Thresholds, 67 percent of its direct clinical workforce has a bachelor’s degree or less.
The Annapolis Coalition lauded Thresholds’ use of embedded consultation in its work in substance abuse treatment for persons with severe mental illness as one of the clinical areas where Thresholds exceeds. Utilizing a best practice called Integrated Dual Disorders Treatment, the case study by The Coalition highlighted Thresholds’ willingness to train entry level staff in administering the practice.
“We have very high fidelity to the practice of Integrated Dual Disorders Treatment,” Pavick said. “Thresholds has focused diligently on cross-training staff in the assessment and treatment of substance abuse conditions. We also focus on employees’ strengths, motivations and personal goals. Because we use a model of embedded consultation versus classroom training for staff, we can improve outcomes, give immediate feedback, and most importantly, be more productive with our members.”
Thresholds’ commitment to the practice also has been recognized by the American Psychiatric Association when the group awarded Thresholds a Silver Achievement Award for its work in residential care for those with co-occurring substance abuse disorders in 2004.
The Annapolis Coalition is a non-profit organization dedicated to improving the recruitment, retention, training and performance of the prevention and treatment workforce in the mental health and addictions sectors of the behavioral health field. As part of this effort, it seeks to strengthen the workforce role of persons in recovery and family members in caring for themselves and each other, as well as improving the capacity of all health and human service personnel to respond to the behavioral health needs of the individuals they serve.
Hitachi Foundation is an independent nonprofit philanthropic organization established by Hitachi, Ltd. in 1985. Its mission is to forge an authentic integration of business actions and societal well being in North America. The Foundation’s strategic focus through 2013 is on discovering and expanding business practices that create tangible, enduring economic opportunities for low-wealth Americans, their families, and the communities in which they reside—while also enhancing business value. At its core, the Foundation is on a path toward discovery, committed to investments that enhance what society can learn about socially sustainable business practice and corporate citizenship.
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